Your privacy matters to us. This Privacy Policy explains how Palki Matrimony ("we", "us", or "our") collects, uses, discloses, and safeguards your information when you use our matrimonial service. Please read this carefully.
1. Information We Collect
When you register and use Palki Matrimony, we collect the following types of information:
Personal Information you provide directly:
- Full name, date of birth, gender, and contact information (mobile number, email address)
- Religious information including religion, caste, and sub-caste
- Location details such as district and city of residence
- Educational qualifications, occupation, and annual income details
- Physical attributes and food habits
- Government-issued ID type and number for verification purposes
- Profile photographs and horoscope/kundali information
- Personal bio and partner preferences
Information collected automatically:
- IP address and device information at the time of login
- Browser type, operating system, and access timestamps
- Pages visited and features used within our platform
2. How We Use Your Information
We use the information we collect for the following purposes:
- To create and maintain your matrimonial profile and account
- To facilitate profile matching and partner searches based on your preferences
- To verify your identity using government-issued identification documents
- To communicate with you about your account, matches, and our services
- To send you notifications about new matches, profile views, and platform updates
- To improve our matching algorithms and the overall platform experience
- To ensure safety and prevent fraudulent activity or misuse of our platform
- To comply with applicable laws, regulations, and legal proceedings
3. Information Sharing & Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in these limited circumstances:
- With other registered members: Limited profile information is visible to other verified members for matchmaking purposes, subject to your privacy settings
- With Facilitators: Authorised Palki Matrimony facilitators may access profiles they have been assigned to assist
- Legal requirements: When required by law, court order, or government authority
- Safety protection: To protect the rights, property, or safety of Palki Matrimony, our members, or others
- Business transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets
Important: Your contact details (mobile number and email) are never displayed to other members unless you explicitly choose to share them.
4. Data Security
We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it:
- All data transmitted between your browser and our servers is encrypted using SSL/TLS technology
- Passwords are hashed using industry-standard algorithms and are never stored in plain text
- Access to personal data is restricted to authorised staff on a need-to-know basis
- Regular security audits and vulnerability assessments are conducted
- OTP-based verification is used for sensitive account actions
While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
5. Cookies & Tracking
We use cookies and similar tracking technologies to enhance your experience on our platform:
- Essential cookies: Required for basic site functionality such as keeping you logged in
- Preference cookies: Remember your settings and preferences
- Analytics cookies: Help us understand how visitors interact with our website
You can control and manage cookies through your browser settings. Disabling essential cookies may affect your ability to use certain features of our platform.
6. Your Rights & Choices
You have the following rights with respect to your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Update or correct inaccurate information in your profile at any time
- Deletion: Request deletion of your account and associated personal data
- Visibility controls: Control who can see your profile and contact details through your account settings
- Opt-out: Unsubscribe from marketing communications at any time
To exercise any of these rights, please contact us at support@palkimatrimony.com.
7. Children's Privacy
Palki Matrimony is intended exclusively for adults aged 18 years and above. We do not knowingly collect personal information from anyone under the age of 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately and we will delete such information.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated "Last Updated" date. We encourage you to review this policy periodically for any changes.
Your continued use of our services after any changes to this Privacy Policy will constitute your acknowledgement of the modifications.